{"id":29,"date":"2026-08-04T12:20:29","date_gmt":"2026-08-04T05:20:29","guid":{"rendered":"http:\/\/www.global-pet-lovers.com\/?page_id=29"},"modified":"2026-08-25T17:24:18","modified_gmt":"2026-08-25T10:24:18","slug":"shipping","status":"publish","type":"page","link":"https:\/\/www.global-pet-lovers.com\/en\/shipping\/","title":{"rendered":"Shipping"},"content":{"rendered":"<style>.kadence-column29_250937-7f > .kt-inside-inner-col{display:flex;}.kadence-column29_250937-7f > .kt-inside-inner-col{min-height:394px;}.kadence-column29_250937-7f > .kt-inside-inner-col,.kadence-column29_250937-7f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_250937-7f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_250937-7f > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_250937-7f > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_250937-7f > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_250937-7f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_250937-7f > .kt-inside-inner-col{background-image:url('https:\/\/www.global-pet-lovers.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-25-2026-12_22_28-PM.png');background-size:cover;background-position:52% 60%;background-attachment:scroll;background-repeat:no-repeat;}.kadence-column29_250937-7f > .kt-inside-inner-col:before{opacity:0.3;background-color:var(--global-palette3, #1A202C);}.kadence-column29_250937-7f{position:relative;}@media all and (max-width: 1024px){.kadence-column29_250937-7f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_250937-7f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_250937-7f kb-section-has-overlay\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-9-color has-text-color has-link-color has-larger-font-size wp-elements-1\"><strong>Last updated: 25 August 2026<\/strong><\/h2>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_11856a-b5 > .kt-inside-inner-col{display:flex;}.kadence-column29_11856a-b5 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_11856a-b5 > .kt-inside-inner-col,.kadence-column29_11856a-b5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_11856a-b5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_11856a-b5 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_11856a-b5 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_11856a-b5 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_11856a-b5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_11856a-b5 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_11856a-b5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_11856a-b5{position:relative;}.kadence-column29_11856a-b5, .kt-inside-inner-col > .kadence-column29_11856a-b5:not(.specificity){margin-top:0px;margin-bottom:0px;}@media all and (max-width: 1024px){.kadence-column29_11856a-b5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_11856a-b5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_11856a-b5\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-2-color has-text-color has-link-color wp-elements-2\" style=\"font-size:40px\"><strong>Shipping &amp; Live Animal Delivery Policy<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">This Shipping &amp; Live Animal Delivery Policy applies to orders placed through <a href=\"http:\/\/www.global-pet-lovers.com\/en\/\"><strong>www.global-pet-lovers.com,<\/strong><\/a> operated by Global Pet Lovers Co., Ltd., trading as Happy Fish Chanthaburi (\u201cthe Company\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d).<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e15\u0e39\u0e49\u0e1b\u0e25\u0e32 \u0e2d\u0e32\u0e2b\u0e32\u0e23\u0e1b\u0e25\u0e32 \u0e2d\u0e38\u0e1b\u0e01\u0e23\u0e13\u0e4c \u0e41\u0e25\u0e30\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2d\u0e37\u0e48\u0e19 \u0e23\u0e27\u0e21\u0e16\u0e36\u0e07 <strong>\u0e1b\u0e25\u0e32\u0e2a\u0e27\u0e22\u0e07\u0e32\u0e21\u0e41\u0e25\u0e30\u0e2a\u0e31\u0e15\u0e27\u0e4c\u0e19\u0e49\u0e33\u0e21\u0e35\u0e0a\u0e35\u0e27\u0e34\u0e15\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e1e\u0e37\u0e49\u0e19\u0e17\u0e35\u0e48\u0e17\u0e31\u0e48\u0e27\u0e1b\u0e23\u0e30\u0e40\u0e17\u0e28\u0e44\u0e17\u0e22<\/strong> \u0e20\u0e32\u0e22\u0e43\u0e15\u0e49\u0e40\u0e07\u0e37\u0e48\u0e2d\u0e19\u0e44\u0e02\u0e41\u0e25\u0e30\u0e02\u0e49\u0e2d\u0e08\u0e33\u0e01\u0e31\u0e14\u0e17\u0e35\u0e48\u0e23\u0e30\u0e1a\u0e38\u0e43\u0e19\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e19\u0e35\u0e49<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Nothing in this Policy is intended to exclude, reduce, or restrict any consumer rights protected under Thai law.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_0baa2a-5e > .kt-inside-inner-col{display:flex;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_0baa2a-5e > .kt-inside-inner-col,.kadence-column29_0baa2a-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_0baa2a-5e > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_0baa2a-5e > .kt-inside-inner-col{background-color:var(--global-palette9, #ffffff);}.kadence-column29_0baa2a-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_0baa2a-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column29_0baa2a-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_0baa2a-5e > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_0baa2a-5e\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-3\" style=\"font-size:35px\">1. Delivery Areas<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:22px\">We provide delivery to locations throughout Thailand where delivery services are reasonably available.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Delivery availability may depend on:<\/p>\n\n\n<style>.kadence-column29_3881b5-42 > .kt-inside-inner-col{display:flex;}.kadence-column29_3881b5-42 > .kt-inside-inner-col,.kadence-column29_3881b5-42 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_3881b5-42 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_3881b5-42 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_3881b5-42 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_3881b5-42 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_3881b5-42 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_3881b5-42 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_3881b5-42{position:relative;}@media all and (max-width: 1024px){.kadence-column29_3881b5-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_3881b5-42 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_3881b5-42\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">The type of product;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Province and destination;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Courier availability;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Expected transit time;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Weather conditions;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Public holidays;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Restrictions applicable to transporting live animals; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Other circumstances that may affect the safety of the products or live animals.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">For live fish or other aquatic animals, we may select or change the delivery method where reasonably necessary for the welfare and safe transportation of the animals.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_b66047-e4 > .kt-inside-inner-col{display:flex;}.kadence-column29_b66047-e4 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_b66047-e4 > .kt-inside-inner-col,.kadence-column29_b66047-e4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_b66047-e4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_b66047-e4 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_b66047-e4 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_b66047-e4 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_b66047-e4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_b66047-e4 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_b66047-e4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_b66047-e4{position:relative;}@media all and (max-width: 1024px){.kadence-column29_b66047-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_b66047-e4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_b66047-e4\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-4\" style=\"font-size:35px\">2. Delivery Providers<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">We may use the following delivery providers:<\/p>\n\n\n<style>.kadence-column29_1cf02c-4a > .kt-inside-inner-col{display:flex;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col,.kadence-column29_1cf02c-4a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_1cf02c-4a > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_1cf02c-4a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_1cf02c-4a{position:relative;}@media all and (max-width: 1024px){.kadence-column29_1cf02c-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_1cf02c-4a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_1cf02c-4a\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Thailand Post<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>KEX<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Flash Express<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\">Other delivery providers that we consider suitable for the product and destination<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">The courier actually used may depend on the type of product, delivery address, service availability and, in the case of live animals, the suitability of the available service for transporting the animals to the destination.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">The final selection of the delivery provider may be made by the Company where reasonably necessary to provide safe and appropriate delivery.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_1ba045-22 > .kt-inside-inner-col{display:flex;}.kadence-column29_1ba045-22 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_1ba045-22 > .kt-inside-inner-col,.kadence-column29_1ba045-22 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_1ba045-22 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_1ba045-22 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_1ba045-22 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_1ba045-22 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_1ba045-22 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_1ba045-22 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_1ba045-22{position:relative;}@media all and (max-width: 1024px){.kadence-column29_1ba045-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_1ba045-22 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_1ba045-22\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-5\" style=\"font-size:35px\">3. Shipping Charges<\/h3>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Shipping charges will normally be calculated or displayed during checkout before the customer confirms the order, unless otherwise stated.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Shipping charges may vary according to:<\/p>\n\n\n<style>.kadence-column29_713ca6-a4 > .kt-inside-inner-col{display:flex;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col,.kadence-column29_713ca6-a4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_713ca6-a4 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_713ca6-a4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_713ca6-a4{position:relative;}@media all and (max-width: 1024px){.kadence-column29_713ca6-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_713ca6-a4 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_713ca6-a4 kb-section-dir-vertical\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Parcel weight and dimensions;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Number of products;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Delivery location;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Type of product;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Delivery method;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Live animal transportation;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Special packaging requirements; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Additional delivery services selected by the customer.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Any free-shipping or discounted-shipping promotion will be subject to the conditions of that promotion.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_ef312d-b6 > .kt-inside-inner-col{display:flex;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_ef312d-b6 > .kt-inside-inner-col,.kadence-column29_ef312d-b6 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_ef312d-b6 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_ef312d-b6 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_ef312d-b6{position:relative;}@media all and (max-width: 1024px){.kadence-column29_ef312d-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_ef312d-b6 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_ef312d-b6\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-6\" style=\"font-size:35px\">4. Order Processing<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">We will begin processing an order after the order and successful payment have been confirmed, unless otherwise agreed.<\/p>\n\n\n<style>.kadence-column29_bef87b-f0 > .kt-inside-inner-col{display:flex;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col,.kadence-column29_bef87b-f0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_bef87b-f0 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_bef87b-f0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_bef87b-f0{position:relative;}@media all and (max-width: 1024px){.kadence-column29_bef87b-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_bef87b-f0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_bef87b-f0\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Standard merchandise may be available for dispatch sooner than products requiring special preparation.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Orders containing live fish or other aquatic animals may require additional preparation time so that we can check the condition of the animals, prepare appropriate packaging and select a suitable dispatch date.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Confirmation of an order does not necessarily mean that live fish or other animals will be dispatched on the same day.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_6c47cd-56 > .kt-inside-inner-col{display:flex;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_6c47cd-56 > .kt-inside-inner-col,.kadence-column29_6c47cd-56 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_6c47cd-56 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_6c47cd-56 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_6c47cd-56{position:relative;}@media all and (max-width: 1024px){.kadence-column29_6c47cd-56 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_6c47cd-56 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_6c47cd-56\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-7\" style=\"font-size:35px\">5. Delivery Times<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Delivery times displayed on the website or communicated to customers are estimates unless we expressly state that a particular delivery timeframe is guaranteed. <strong>\u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e42\u0e14\u0e22\u0e1b\u0e23\u0e30\u0e21\u0e32\u0e13<\/strong> \u0e40\u0e27\u0e49\u0e19\u0e41\u0e15\u0e48\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e08\u0e30\u0e23\u0e30\u0e1a\u0e38\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19\u0e27\u0e48\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e17\u0e35\u0e48\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e01\u0e31\u0e19\u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">Actual delivery times may be affected by:<\/p>\n\n\n<style>.kadence-column29_58ede4-15 > .kt-inside-inner-col{display:flex;}.kadence-column29_58ede4-15 > .kt-inside-inner-col,.kadence-column29_58ede4-15 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_58ede4-15 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_58ede4-15 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_58ede4-15 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_58ede4-15 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_58ede4-15 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_58ede4-15 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_58ede4-15{position:relative;}@media all and (max-width: 1024px){.kadence-column29_58ede4-15 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_58ede4-15 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_58ede4-15 kb-section-dir-vertical\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Province and destination;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Dispatch date and time;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Public holidays;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Weather conditions;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Courier workload;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Transportation delays;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Force-majeure events; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Restrictions affecting the destination.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">We cannot guarantee the exact time at which a courier will deliver a parcel unless such a guarantee has expressly been offered.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_183a8a-41 > .kt-inside-inner-col{display:flex;}.kadence-column29_183a8a-41 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_183a8a-41 > .kt-inside-inner-col,.kadence-column29_183a8a-41 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_183a8a-41 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_183a8a-41 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_183a8a-41 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_183a8a-41 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_183a8a-41 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_183a8a-41 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_183a8a-41 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_183a8a-41{position:relative;}@media all and (max-width: 1024px){.kadence-column29_183a8a-41 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_183a8a-41 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_183a8a-41\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-8\" style=\"font-size:35px\">6. Nationwide Delivery of Live Fish and Aquatic Animals<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">We ship ornamental fish and other live aquatic animals throughout Thailand to destinations where they can reasonably be transported safely.<\/p>\n\n\n<style>.kadence-column29_aff437-b8 > .kt-inside-inner-col{display:flex;}.kadence-column29_aff437-b8 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_aff437-b8 > .kt-inside-inner-col,.kadence-column29_aff437-b8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_aff437-b8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_aff437-b8 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_aff437-b8 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_aff437-b8 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_aff437-b8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_aff437-b8 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_aff437-b8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_aff437-b8{position:relative;}@media all and (max-width: 1024px){.kadence-column29_aff437-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_aff437-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_aff437-b8\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Because live animals require special care, we may determine the dispatch date or postpone a shipment if we reasonably believe that dispatching the animals at that time would create an increased risk to their welfare.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Before dispatching live animals, we may consider factors including:<\/p>\n\n\n<style>.kadence-column29_638c50-31 > .kt-inside-inner-col{display:flex;}.kadence-column29_638c50-31 > .kt-inside-inner-col,.kadence-column29_638c50-31 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_638c50-31 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_638c50-31 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_638c50-31 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_638c50-31 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_638c50-31 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_638c50-31 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_638c50-31{position:relative;}@media all and (max-width: 1024px){.kadence-column29_638c50-31 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_638c50-31 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_638c50-31\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Expected transit time;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Destination;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Weather and temperature;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Public holidays and extended holiday periods;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Courier availability; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">The condition of the fish on the planned dispatch date.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">The welfare of live animals is an important consideration when determining the appropriate dispatch date and delivery method.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">If we believe a shipment should be postponed for the safety of the fish, we may contact the customer and arrange a new dispatch date.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_ba8527-ba > .kt-inside-inner-col{display:flex;}.kadence-column29_ba8527-ba > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_ba8527-ba > .kt-inside-inner-col,.kadence-column29_ba8527-ba > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_ba8527-ba > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_ba8527-ba > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_ba8527-ba > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_ba8527-ba > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_ba8527-ba > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_ba8527-ba > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_ba8527-ba{position:relative;}@media all and (max-width: 1024px){.kadence-column29_ba8527-ba > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_ba8527-ba > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_ba8527-ba\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-9\" style=\"font-size:35px\">7. Live Fish Packaging<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Live fish will be packed using methods that we consider appropriate for the species, size and number of fish, journey length and expected transportation conditions.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Packaging may include suitable aquatic transport bags, water, appropriate air or oxygen, protective materials, boxes and temperature-management materials where necessary.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Packaging methods may vary according to the species and expected transportation conditions.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_4cbec1-73 > .kt-inside-inner-col{display:flex;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_4cbec1-73 > .kt-inside-inner-col,.kadence-column29_4cbec1-73 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_4cbec1-73 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_4cbec1-73 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_4cbec1-73{position:relative;}@media all and (max-width: 1024px){.kadence-column29_4cbec1-73 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_4cbec1-73 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_4cbec1-73\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-10\" style=\"font-size:35px\">8. Live Animal Dispatch Days<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">To reduce the risk of fish remaining in the courier network unnecessarily, we may restrict the days on which live animals are dispatched, particularly immediately before public holidays, extended holiday periods or other periods during which courier delays are reasonably expected.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">We may decline to dispatch live animals on a particular day where we consider there to be an increased risk of the parcel being held in transit.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Customers will be provided with shipping or tracking information when available.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_32bde2-58 > .kt-inside-inner-col{display:flex;}.kadence-column29_32bde2-58 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_32bde2-58 > .kt-inside-inner-col,.kadence-column29_32bde2-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_32bde2-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_32bde2-58 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_32bde2-58 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_32bde2-58 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_32bde2-58 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_32bde2-58 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_32bde2-58{position:relative;}@media all and (max-width: 1024px){.kadence-column29_32bde2-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_32bde2-58 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_32bde2-58\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-11\" style=\"font-size:35px\">9. Receiving a Live Animal Delivery<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Customers ordering live fish or aquatic animals should arrange for someone to be available to receive the parcel at the delivery address on the expected delivery date.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">After delivery, the parcel should be moved promptly away from direct sunlight or excessive heat, and the animals should be inspected without unnecessary delay.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Parcels containing live animals should not be left in direct sunlight, inside a vehicle or in another location with unsuitable temperatures.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{display:flex;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col,.kadence-column29_48d6ca-f5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_48d6ca-f5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_48d6ca-f5{position:relative;}@media all and (max-width: 1024px){.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_48d6ca-f5 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_48d6ca-f5\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-12\" style=\"font-size:35px\">10. Inspecting Live Animals on Arrival<\/h3>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Customers should inspect live fish and aquatic animals as soon as reasonably possible after receiving the parcel.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">If a fish or other live animal has died during transportation or there is an obvious transportation-related problem, please contact us promptly and provide:<\/p>\n\n\n<style>.kadence-column29_639e02-f3 > .kt-inside-inner-col{display:flex;}.kadence-column29_639e02-f3 > .kt-inside-inner-col,.kadence-column29_639e02-f3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_639e02-f3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_639e02-f3 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_639e02-f3 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_639e02-f3 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_639e02-f3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_639e02-f3 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_639e02-f3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_639e02-f3{position:relative;}@media all and (max-width: 1024px){.kadence-column29_639e02-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_639e02-f3 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_639e02-f3\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li style=\"font-size:20px\">Order number<\/li>\n\n\n\n<li style=\"font-size:20px\">Customer name;<\/li>\n\n\n\n<li style=\"font-size:20px\">Photographs of the parcel and packaging;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Photographs or video of the affected fish or animal; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">A photograph of the shipping label if reasonably requested for our investigation with the courier.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">This information allows us to investigate what occurred and apply our Live Animal Guarantee where applicable.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Requesting supporting evidence does not exclude or restrict consumer rights under Thai law.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_4a333a-1f > .kt-inside-inner-col{display:flex;}.kadence-column29_4a333a-1f > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_4a333a-1f > .kt-inside-inner-col,.kadence-column29_4a333a-1f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_4a333a-1f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_4a333a-1f > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_4a333a-1f > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_4a333a-1f > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_4a333a-1f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_4a333a-1f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_4a333a-1f{position:relative;}@media all and (max-width: 1024px){.kadence-column29_4a333a-1f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_4a333a-1f > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_4a333a-1f\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-13\" style=\"font-size:35px\">11. Dead on Arrival (DOA)<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">If a live fish or aquatic animal is dead on arrival (\u201cDOA\u201d), the matter will be reviewed in accordance with our Live Animal Guarantee Policy. <strong>\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e30\u0e01\u0e31\u0e19\u0e2a\u0e31\u0e15\u0e27\u0e4c\u0e21\u0e35\u0e0a\u0e35\u0e27\u0e34\u0e15<\/strong> \u0e02\u0e2d\u0e07\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Customers should contact us as soon as reasonably possible after receiving the parcel and should not dispose of the affected animal, transport bag, box or relevant packaging before documenting the condition.<\/p>\n\n\n<style>.kadence-column29_289896-d9 > .kt-inside-inner-col{display:flex;}.kadence-column29_289896-d9 > .kt-inside-inner-col,.kadence-column29_289896-d9 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_289896-d9 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_289896-d9 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_289896-d9 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_289896-d9 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_289896-d9 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_289896-d9 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_289896-d9{position:relative;}@media all and (max-width: 1024px){.kadence-column29_289896-d9 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_289896-d9 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_289896-d9\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">We may request clear photographs or video showing the condition of the animal and packaging so that we can verify the circumstances and determine an appropriate resolution.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Where a claim is confirmed, we may provide a replacement, refund or other appropriate remedy in accordance with the applicable policy and the customer's rights under Thai law.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_0f597f-b8 > .kt-inside-inner-col{display:flex;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_0f597f-b8 > .kt-inside-inner-col,.kadence-column29_0f597f-b8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_0f597f-b8 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_0f597f-b8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_0f597f-b8{position:relative;}@media all and (max-width: 1024px){.kadence-column29_0f597f-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_0f597f-b8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_0f597f-b8\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-14\" style=\"font-size:35px\">12. Acclimating Fish After Delivery<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">After receiving live fish, customers should properly acclimate them to the aquarium's water conditions and temperature before release.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Water quality, temperature, pH, ammonia, nitrite, oxygen levels, salinity and other environmental factors can affect fish health.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Customers are responsible for providing an aquarium and environment appropriate for the species ordered.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Any acclimation instructions provided by us should be followed appropriately.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_55843b-5a > .kt-inside-inner-col{display:flex;}.kadence-column29_55843b-5a > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_55843b-5a > .kt-inside-inner-col,.kadence-column29_55843b-5a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_55843b-5a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_55843b-5a > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_55843b-5a > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_55843b-5a > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_55843b-5a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_55843b-5a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_55843b-5a{position:relative;}@media all and (max-width: 1024px){.kadence-column29_55843b-5a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_55843b-5a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_55843b-5a\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-15\" style=\"font-size:35px\">13. Delayed Live Animal Shipments<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">If a live-animal parcel is delayed in transit, customers should monitor the tracking information and contact us if there appears to be a problem.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">We will make reasonable efforts to assist and liaise with the delivery provider where appropriate.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">As the operations of Thailand Post, KEX, Flash Express and other independent delivery providers are outside our direct control, we cannot guarantee that all courier delays can be prevented.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">However, this section does not exclude any right or remedy available to the customer where the Company remains responsible under applicable law or an applicable guarantee.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_0a2d23-53 > .kt-inside-inner-col{display:flex;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_0a2d23-53 > .kt-inside-inner-col,.kadence-column29_0a2d23-53 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_0a2d23-53 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_0a2d23-53 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_0a2d23-53{position:relative;}@media all and (max-width: 1024px){.kadence-column29_0a2d23-53 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_0a2d23-53 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_0a2d23-53\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-16\" style=\"font-size:35px\">14. Merchandise Damaged in Transit<\/h3>\n\n\n<style>.kadence-column29_9f41a0-37 > .kt-inside-inner-col{display:flex;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col,.kadence-column29_9f41a0-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_9f41a0-37 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_9f41a0-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_9f41a0-37{position:relative;}@media all and (max-width: 1024px){.kadence-column29_9f41a0-37 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_9f41a0-37 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_9f41a0-37\"><div class=\"kt-inside-inner-col\">\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">If a non-living product arrives damaged, please contact us promptly after receiving the parcel.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Please retain:<\/p>\n\n\n<style>.kadence-column29_e9684b-98 > .kt-inside-inner-col{display:flex;}.kadence-column29_e9684b-98 > .kt-inside-inner-col,.kadence-column29_e9684b-98 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_e9684b-98 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_e9684b-98 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_e9684b-98 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_e9684b-98 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_e9684b-98 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_e9684b-98 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_e9684b-98{position:relative;}@media all and (max-width: 1024px){.kadence-column29_e9684b-98 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_e9684b-98 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_e9684b-98\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">The product;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Shipping box;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Packaging materials; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Shipping label<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">and take photographs showing the damage to assist with our investigation.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Where a product is defective, damaged, incorrectly supplied or materially different from the product ordered, we will address the matter in accordance with our policies and applicable Thai consumer law.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_79f959-1b > .kt-inside-inner-col{display:flex;}.kadence-column29_79f959-1b > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_79f959-1b > .kt-inside-inner-col,.kadence-column29_79f959-1b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_79f959-1b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_79f959-1b > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_79f959-1b > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_79f959-1b > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_79f959-1b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_79f959-1b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_79f959-1b{position:relative;}@media all and (max-width: 1024px){.kadence-column29_79f959-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_79f959-1b > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_79f959-1b\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-17\" style=\"font-size:35px\">15. Tracking<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Where a courier provides a tracking number, we may send it to the customer by email, through the website or through another communication channel.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">Tracking information is provided by the relevant delivery provider and may take some time to update after the parcel enters the courier network.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_3e67ad-30 > .kt-inside-inner-col{display:flex;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_3e67ad-30 > .kt-inside-inner-col,.kadence-column29_3e67ad-30 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_3e67ad-30 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_3e67ad-30 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_3e67ad-30{position:relative;}@media all and (max-width: 1024px){.kadence-column29_3e67ad-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_3e67ad-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_3e67ad-30\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-18\" style=\"font-size:35px\">16. Delivery Address and Contact Information<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--70);font-size:20px\">Customers are responsible for checking the accuracy of the following information before confirming an order:<\/p>\n\n\n<style>.kadence-column29_39ae35-d8 > .kt-inside-inner-col{display:flex;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col,.kadence-column29_39ae35-d8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_39ae35-d8 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_39ae35-d8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_39ae35-d8{position:relative;}@media all and (max-width: 1024px){.kadence-column29_39ae35-d8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_39ae35-d8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_39ae35-d8\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Recipient's name;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Address<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Subdistrict;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">District;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Province;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Postal code; and<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Phone number<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">For live-animal deliveries, providing a telephone number at which the recipient can be reached is particularly important.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">If delivery is delayed, fails or is returned because information supplied by the customer was materially incorrect or incomplete, we may charge reasonable re-delivery costs where permitted by law.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_a50380-93 > .kt-inside-inner-col{display:flex;}.kadence-column29_a50380-93 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_a50380-93 > .kt-inside-inner-col,.kadence-column29_a50380-93 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_a50380-93 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_a50380-93 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_a50380-93 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_a50380-93 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_a50380-93 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_a50380-93 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_a50380-93{position:relative;}@media all and (max-width: 1024px){.kadence-column29_a50380-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_a50380-93 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_a50380-93\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-19\" style=\"font-size:35px\">17. Re-delivery<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">If a parcel is returned to us because delivery could not be completed, we will contact the customer to determine the appropriate next step.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">For standard merchandise, re-delivery may be possible subject to reasonable additional shipping charges.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">For live animals, re-delivery will depend on the condition of the animals and whether further transportation is appropriate and may not be possible immediately.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_5c4604-e2 > .kt-inside-inner-col{display:flex;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_5c4604-e2 > .kt-inside-inner-col,.kadence-column29_5c4604-e2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_5c4604-e2 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_5c4604-e2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_5c4604-e2{position:relative;}@media all and (max-width: 1024px){.kadence-column29_5c4604-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_5c4604-e2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_5c4604-e2\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-20\" style=\"font-size:35px\">18. Weather, Force Majeure and Shipping Holds<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">We may postpone or temporarily suspend shipments because of:<\/p>\n\n\n<style>.kadence-column29_33f95f-84 > .kt-inside-inner-col{display:flex;}.kadence-column29_33f95f-84 > .kt-inside-inner-col,.kadence-column29_33f95f-84 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_33f95f-84 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_33f95f-84 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_33f95f-84 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_33f95f-84 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_33f95f-84 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_33f95f-84 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_33f95f-84{position:relative;}@media all and (max-width: 1024px){.kadence-column29_33f95f-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_33f95f-84 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_33f95f-84\"><div class=\"kt-inside-inner-col\">\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">Severe weather;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Flooding;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Storms;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Unsuitable temperatures;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Natural disasters;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Transportation disruption;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Emergencies;<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Government orders or restrictions; or<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Other circumstances outside our reasonable control.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">For live animals, we may postpone dispatch even where the order is otherwise ready if we reasonably believe that transportation at that time would create an inappropriate risk to the animals.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_c00143-b2 > .kt-inside-inner-col{display:flex;}.kadence-column29_c00143-b2 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_c00143-b2 > .kt-inside-inner-col,.kadence-column29_c00143-b2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_c00143-b2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_c00143-b2 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_c00143-b2 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_c00143-b2 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_c00143-b2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_c00143-b2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_c00143-b2{position:relative;}@media all and (max-width: 1024px){.kadence-column29_c00143-b2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_c00143-b2 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_c00143-b2\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-21\" style=\"font-size:35px\">19. Split Shipments<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Where an order contains both live animals and standard merchandise, we may divide the order into more than one parcel where we consider this more appropriate or safer.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Applicable shipping charges will be communicated as appropriate before or during the ordering process.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{display:flex;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col,.kadence-column29_b6d6dc-8a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_b6d6dc-8a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_b6d6dc-8a{position:relative;}@media all and (max-width: 1024px){.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_b6d6dc-8a > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_b6d6dc-8a\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-22\" style=\"font-size:35px\">20. Cancellations, Returns and Refunds<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Cancellation, return and refund rights are governed by our Terms &amp; Conditions, applicable return policies and Thai law, including applicable direct-sales and direct-marketing consumer-protection requirements.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">Certain products, particularly live animals, perishable products or products of a special nature, may be subject to specific statutory conditions or exceptions.<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Nothing in this Policy is intended to remove any cancellation, return, refund or other remedy to which a consumer is legally entitled under Thai law.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_5f3096-87 > .kt-inside-inner-col{display:flex;}.kadence-column29_5f3096-87 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_5f3096-87 > .kt-inside-inner-col,.kadence-column29_5f3096-87 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_5f3096-87 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_5f3096-87 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_5f3096-87 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_5f3096-87 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_5f3096-87 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_5f3096-87 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_5f3096-87{position:relative;}@media all and (max-width: 1024px){.kadence-column29_5f3096-87 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_5f3096-87 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_5f3096-87\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-23\" style=\"font-size:35px\">21. Changes to This Policy<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80);font-size:20px\">We may update this Policy from time to time to reflect changes to delivery providers, shipping methods, products offered or applicable legal requirements.<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">The latest version will be published on our website together with its most recent update date.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column29_d22b96-fc > .kt-inside-inner-col{display:flex;}.kadence-column29_d22b96-fc > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-5xl, 10rem);padding-left:var(--global-kb-spacing-5xl, 10rem);}.kadence-column29_d22b96-fc > .kt-inside-inner-col,.kadence-column29_d22b96-fc > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column29_d22b96-fc > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column29_d22b96-fc > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column29_d22b96-fc > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column29_d22b96-fc > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column29_d22b96-fc > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column29_d22b96-fc > .kt-inside-inner-col{background-color:#f7f9f8;}.kadence-column29_d22b96-fc > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column29_d22b96-fc{position:relative;}@media all and (max-width: 1024px){.kadence-column29_d22b96-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column29_d22b96-fc > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column29_d22b96-fc\"><div class=\"kt-inside-inner-col\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color wp-elements-24\" style=\"font-size:35px\">22. Contact Us<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:20px\">For questions regarding shipping, tracking or live animal deliveries, please contact:<\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\"><strong>Global Pet Lovers Co., Ltd.<\/strong><br><strong>Trading as: Happy Fish<\/strong><br><strong>Happy Fish Chanthaburi<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\"><strong>Address:<\/strong> 4\/2, Tambon Khom Bang, Amphoe Mueang Chanthaburi, Chanthaburi 22000, Thailand<br><strong>Website:<\/strong> <a href=\"http:\/\/www.global-pet-lovers.com\/en\/\">www.global-pet-lovers.com,<\/a><br><strong>Email:<\/strong> info@global-pet-lovers.com<br><strong>Phone:<\/strong> 065-3945102<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e25\u0e48\u0e32\u0e2a\u0e38\u0e14: 25 \u0e2a\u0e34\u0e07\u0e2b\u0e32\u0e04\u0e21 2569 \u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e02\u0e19\u0e2a\u0e48\u0e07\u0e2a\u0e31\u0e15\u0e27\u0e4c\u0e21\u0e35\u0e0a\u0e35\u0e27\u0e34\u0e15 \u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e01\u0e32\u0e23\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e02\u0e19\u0e2a\u0e48\u0e07\u0e2a\u0e31\u0e15\u0e27\u0e4c\u0e21\u0e35\u0e0a\u0e35\u0e27\u0e34\u0e15\u0e09\u0e1a\u0e31\u0e1a\u0e19\u0e35\u0e49\u0e43\u0e0a\u0e49\u0e01\u0e31\u0e1a\u0e04\u0e33\u0e2a\u0e31\u0e48\u0e07\u0e0b\u0e37\u0e49\u0e2d\u0e1c\u0e48\u0e32\u0e19\u0e40\u0e27\u0e47\u0e1a\u0e44\u0e0b\u0e15\u0e4c www.global-pet-lovers.com \u0e0b\u0e36\u0e48\u0e07\u0e14\u0e33\u0e40\u0e19\u0e34\u0e19\u0e01\u0e32\u0e23\u0e42\u0e14\u0e22 \u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17 \u0e42\u0e01\u0e25\u0e40\u0e1a\u0e34\u0e25 \u0e40\u0e1e\u0e17 \u0e40\u0e25\u0e34\u0e1f\u0e40\u0e27\u0e2d\u0e23\u0e4c\u0e2a \u0e08\u0e33\u0e01\u0e31\u0e14 (Global Pet Lovers Co., Ltd.) \u0e20\u0e32\u0e22\u0e43\u0e15\u0e49\u0e0a\u0e37\u0e48\u0e2d Happy Fish Chanthaburi (\u201c\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u201d \u201c\u0e40\u0e23\u0e32\u201d \u0e2b\u0e23\u0e37\u0e2d \u201c\u0e02\u0e2d\u0e07\u0e40\u0e23\u0e32\u201d) \u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e08\u0e31\u0e14\u0e2a\u0e48\u0e07\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e40\u0e01\u0e35\u0e48\u0e22\u0e27\u0e01\u0e31\u0e1a\u0e15\u0e39\u0e49\u0e1b\u0e25\u0e32 \u0e2d\u0e32\u0e2b\u0e32\u0e23\u0e1b\u0e25\u0e32 \u0e2d\u0e38\u0e1b\u0e01\u0e23\u0e13\u0e4c \u0e41\u0e25\u0e30\u0e2a\u0e34\u0e19\u0e04\u0e49\u0e32\u0e2d\u0e37\u0e48\u0e19 \u0e23\u0e27\u0e21\u0e16\u0e36\u0e07 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