Privacy Policy
Global Pet Lovers Co., Ltd. (“Company”, “we”, “us” or “our”), trading as Happy Fish Chanthaburi, respects your privacy and is committed to protecting the personal data of our customers, website visitors and other individuals who interact with us.
This Privacy Policy explains how the Company collects, uses, discloses, stores, and protects your personal data when you visit or use www.global-pet-lovers.com, create a user account, place an order, contact the Company, or use any of our other services.
We process personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.
1. Data Controller
The data controller responsible for your personal data is:
Global Pet Lovers Co., Ltd.
Trading as: Happy Fish
Website: www.global-pet-lovers.com,
Address: 4/2, Tambon Khom Bang, Amphoe Mueang Chanthaburi, Chanthaburi 22000, Thailand
Privacy contact email: info@global-pet-lovers.com
Telephone: 065-3945102
Questions regarding this Privacy Policy or requests concerning your personal data may be submitted using the contact information above.
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal data.
2.1 Identification and Contact Information
This may include:
- First and last name
- Address
- Billing address
- Shipping address
- Phone number
- Email address
- Username
- Other information you provide to us for the purpose of processing your order or providing services.
2.2 Order and Transaction Information
This may include:
- Products ordered
- Order number
- Order date
- Order value
- Payment method
- Payment status
- Shipping status and details
- Information regarding product returns, refunds, or order cancellations
- Receipt and tax invoice information
- Order-related communication history
2.3 Payment Information
Our website supports payments via PayPal and Stripe.
When you choose one of these payment methods, information necessary to process the transaction may be provided to the relevant payment provider. This may include your name, billing information, email address, order details, transaction amount and other information required for payment processing, verification and fraud prevention.
Full payment-card information may be collected and processed directly by the relevant payment service provider according to the payment integration being used. We do not intend to store complete credit or debit card details in our own store database unless otherwise required by the relevant system or applicable law.
PayPal and Stripe also process personal data in accordance with their respective privacy policies.
3. Information Collected Automatically
When you visit www.global-pet-lovers.com, certain technical and usage information may be collected automatically, including:
- IP Address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages visited
- Referring website or source
- Website activity
- Cookie identifiers and other online identifiers
- Information concerning interactions with our advertising or marketing campaigns
Our website uses Google Analytics to help analyze website usage and Meta Pixel to help measure the effectiveness of our advertising and marketing activities.
Depending on your consent choices and our technical configuration, use of these technologies may result in certain information being provided to Google, Meta or related service providers.
4. Purposes and Legal Bases for Processing
We may collect, use and disclose your personal data for the following purposes.
4.1 Processing and Fulfilling Orders
We use personal data to:
- Receive and confirm orders
- Process payments
- Prepare and pack products
- Arrange delivery
- Provide order and delivery updates
- Issue receipts or tax invoices
- Process returns, refunds or replacements
- Provide after-sales support
Where applicable, this processing is necessary to enter into or perform a contract with you or to take steps at your request before entering into a contract.
4.2 Customer Accounts
If you create an account on our website, we may process your personal data to create, maintain, secure and provide your account.
4.3 Customer Service
We may use the information to:
- Respond to inquiries
- Provide product information
- Provide advice on products and their use
- Handle complaints
- Resolve order-related issues
- Contact you regarding your services or transactions
4.4 Legal Obligations
We may process and retain personal data where necessary to comply with applicable laws and regulatory obligations, including accounting, taxation and consumer-protection requirements.
4.5 Security and Fraud Prevention
We may process information where necessary to protect our customers, website, accounts, systems and transactions against fraud, misuse, unauthorized access, cybersecurity incidents and unlawful activity.
4.6 Analytics and Website Improvement
We may process website usage information to understand how our website is used, measure website performance, identify technical issues and improve our website, products, services and customer experience.
4.7 Advertising and Marketing
Subject to applicable legal requirements, we may use the information to:
- Measure advertising performance
- Analyze campaign performance
- Display or optimize advertisements related to our products and services
- Send news, promotions, or marketing communications where permitted by law
Where consent is required by law, the Company will obtain your consent before carrying out such activities, and you may withdraw your consent in accordance with applicable law.
5. WordPress and WooCommerce
The website www.global-pet-lovers.com uses WordPress and WooCommerce as its website and e-commerce platform.
WooCommerce may store information associated with customer accounts and orders in our website database. This can include your name, email address, telephone number, billing address, shipping address, products purchased, date of purchase and payment method.
Additional WordPress or WooCommerce plugins installed on our website may process additional information where necessary for the functions they provide.
6. Delivery Providers
To fulfill and deliver customer orders, we may provide information necessary for delivery, such as the recipient's name, shipping address, telephone number and shipment details, to:
- Thailand Post
- KEX
- Flash Express
These providers may process personal data in accordance with their own applicable privacy policies.
7. Disclosure to Third Parties
Where reasonably necessary for the purposes described in this Policy, we may disclose personal data to:
- PayPal
- Stripe
- Thailand Post, KEX and Flash Express
- Website hosting and infrastructure providers
- WordPress/WooCommerce service or plugin providers
- Google, Google Analytics
- Meta Pixel
- IT and cybersecurity providers
- Accountants, auditors, lawyers and other professional advisers
- Banks and financial institutions
- Government authorities, regulators, courts and law enforcement authorities where required or permitted by law
- Other service providers reasonably necessary to operate our business and provide our services
We do not sell our customers' personal data.
8. International Transfers
Because we use international technology, analytics, advertising and payment providers, including Google, Meta, Stripe and PayPal, certain personal data may be processed, transferred or stored outside Thailand.
Where personal data is transferred outside Thailand, we will take measures required under the PDPA and other applicable laws to ensure that the transfer is lawful and that appropriate safeguards are applied where required.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies. These may include:
Strictly Necessary Cookies
for website functions such as the shopping cart, checkout, login, security and privacy preferences.
Analytics Cookies
including technologies associated with Google Analytics.
Marketing and Advertising Cookies
including Meta Pixel.
Where required by law, we will obtain your consent before enabling non-essential cookies.
You can accept, reject, or adjust your non-essential cookie preferences through the website’s consent management system.
For more information, please refer to the website’s Cookie Policy.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for periods required or permitted under applicable law.
The retention period may vary depending on the type of information, taking into account:
- The period during which you are our customer or maintain an account with us
- Order processing
- Warranty and after-sales service
- Accounting and tax requirements
- Applicable statutory limitation periods
- Fraud prevention and security
- Other applicable legal requirements
When personal data is no longer necessary and there is no legal basis for its continued retention, the Company will delete, destroy, or anonymize the data, as appropriate.
11: Data Security
The Company implements appropriate technical and organizational measures to protect personal data against loss, unauthorized or unlawful access, use, alteration, modification, or disclosure.
However, no website, data storage system, or transmission of data over the Internet can be guaranteed to be completely secure.
Customers are responsible for keeping their passwords and account login credentials confidential and should notify the Company immediately if they suspect any unauthorized access to their accounts.
12. Your Rights Under the PDPA
Subject to the conditions, limitations, and exceptions under the PDPA, you may have the right to:
- Request access to your personal data and obtain a copy
- Request correction of inaccurate or incomplete personal data
- Request deletion, destruction or anonymization of personal data
- Request restriction of the use of personal data
- Object to certain processing of personal data
- Request data portability where applicable
- Withdraw consent where our processing is based on consent
- Lodge a complaint with the competent authority
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
We may request additional information to verify your identity before responding to a request and may refuse or restrict a request where permitted by applicable law.
13. Children and Minors
Our online store is not specifically intended to collect personal data from children or minors.
Where processing personal data relating to a minor requires the consent of a parent, person exercising parental power or another person under applicable law, we will process such information in accordance with the PDPA and other applicable legal requirements.
14. Third-Party Websites and Services
Our website may contain links to, or integrate with, third-party services including PayPal, Stripe, Google and Meta.
When you use third-party services, your information may also be subject to the privacy policies and terms of those service providers.
The Company recommends that you review the privacy policies of the relevant service providers.
15. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in our website, services, technology, business operations or applicable laws.
The updated Policy will be published on the website www.global-pet-lovers.com, together with the date of the latest revision.
If there are any material changes, the Company may provide additional notice to you, as appropriate or as required by law.
16. Contact Us
If you have questions, complaints or wish to exercise any rights relating to your personal data, please contact:
Global Pet Lovers Co., Ltd.
Trading as: Happy Fish
Happy Fish Chanthaburi
Website: www.global-pet-lovers.com,
Address: 4/2, Tambon Khom Bang, Amphoe Mueang Chanthaburi, Chanthaburi 22000, Thailand
Email: info@global-pet-lovers.com
Telephone: 065-3945102
The Company will review and process your request within the timeframes and subject to the conditions prescribed by applicable law.